2. Please note:
- The book/product is your responsibility until it is returned to us. It must be returned to us in its original condition.
- The cost of returning the item to us is your responsibility.
3. Customers returning goods/products to us must provide proof of postage eg. 1. Courier service ( UPS/Gedex/Pos Laju) 2. Tracking number
4. Postages incurred for sending the items back to us will be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us.
5. What is an unsatisfactory item?
- Wrong titles
- Books with manufacturing defect
- Wrong item that was not in the original order
6. All replacement will be sent via Poslaju services to buyers within 14 days of confirmation /acknowledgement for return by us.